straddieonline.com.au (Straddie Online) is committed to protecting the privacy and security of any personally identifiable information ("PII") you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.
This privacy policy explains how Straddie Online handles and protects your PII in accordance with commonly accepted privacy principles. This policy was last adjusted on 5 April 2007.
Straddie Online reserves the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to office@straddieonline.com.au.
What Information we Collect
In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you.
How we use your information
Straddie Online uses your PII only for the purpose of responding to and fulfilling your requests for our products and services.
Who we share your information with
Straddie Online does not disclose any information about customer bookings to anyone except the supplier.
How you control and access your information
Straddie Online believes that site visitors and customers should have control over the collection and use of their PII.
How we protect your information
To ensure the confidentiality of your PII Straddie Online uses leading security technology and procedures that are regularly reviewed and updated.
What Information We Collect
In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you. On all Straddie Online pages that collect PII, we specifically describe what information is required in order to provide you with the product or service you request.
Straddie Online collects PII when you:
Make a Booking: Your full name, email address and phone number are taken each time you make a booking with Straddie Online. We will also collect credit card information, including card number, card type, security number, cardholder name and expiry date to pay for accommodation purchased through Straddie Online.
Tick “Remember my details for next time” on booking page: Your full name, email address, phone number, credit card type, and name on card are retained when you tick 'Remember my details for next time' whilst making a booking.
Subscribe to our newsletter: Straddie Online collects email addresses from people who subscribe to the Straddie Online newsletter by either entering their email address in the "Newsletter" section of the site or by opting to be sent the newsletter at the time of making a booking.
Surveys, promotions and competition information: Occasionally, Straddie Online may offer site visitors or newsletter receipients an opportunity to participate in a survey, promotion or competition. PII collected by Straddie Online when you participate in a survey, promotion or competition may include your full name, email address, telephone number and street address.
Contact straddieonline.com.au: Straddie Online collects PII such as your full name, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.
Other information we collect:
Statistical information: When you visit the Straddie Online website we record general information about your visit for statistical purposes. These statistics do not contain any PII.
Cookies: We may, from time to time, use "cookies" to store your preferences, record session information and collect information on how you visit and access our Web pages. We collect information on the Web pages visited by our customers in order to help us to continue improving our services.
"Cookies" are pieces of information that our Web page transfers to your computer's hard disk for record-keeping purposes. Cookies can make the Web more useful by storing information about your preferences on a particular site. The use of cookies is an industry standard and many Web sites use them to provide useful features for you. Cookies in and of themselves do not personally identify you, only your computer.
How we use your information
Straddie Online uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on Straddie Online may be used to:
Purchase Straddie Online products or services: Information collected when you purchase from Straddie Online is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
Display your details when you next book with us: Straddie Online will only display your details if you have ticked 'Remember my details for next time' whilst making a booking with us. This is done to reduce the information you need to type when you next make a booking. Your full name, email address, phone number, credit card type, and name on card are the only details remembered for next time.
Send newsletter email: Straddie Online will only send newsletters to people that have opted in to receive them. Our newsletters provide information about the latest deals available on the web site and occasionally offer incentives for completing surveys or participating in competitions or promotions.
Respond to your questions or suggestions: We will use your email address and/or telephone number to contact you when you submit a question or suggestion.
Who we share your information with
Straddie Online does not disclose any information about customer bookings to anyone except in the following circumstances:
Suppliers
Straddie Online provides the guest name, telephone number and email address for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although Straddie Online offers services from reputable suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose services you purchase on Straddie Online.
Legal obligations
Straddie Online may be required by law to disclose information provided by you to Straddie Online for the purposes of obtaining products or services from Straddie Online. Straddie Online may also disclose information against someone who poses a threat to Straddie Online's interests (such as customer fraud) or whose activities could cause harm to others.
How You Control and Access Your Information
Straddie Online believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:
Newsletter subscription and unsubscription
If at anytime you would like to either change your email address with us or unsubscribe from our newsletter you can:
Go to the "Newsletter" section of our site from the home page and follow the instructions to change your email address or unsubscribe; or
Send us an email to office@straddieonline.com.au advising that you would like to unsubscribe or change your email address. Be sure to include details of your old and new email addresses for changes.
Booking information
If at anytime you would like to alter the PII you provided to Straddie Online in your booking, please contact us.
Remember my details for next time
If at anytime you would like us to discontinue remembering your details for next time, you may untick 'Remember my detail for next time' the next time you make a booking or contact us.
General
If at anytime you wish to enquire about any of your PII that is stored by Straddie Online please contact us.
How We Protect Your Information
To ensure the confidentiality of your PII Straddie Online uses leading security technology and procedures that are regularly reviewed and updated.
Straddie Online has also obtained a digital certificate from COMODO, an industry leader in the protection and management of data transmission and storage. Our systems are configured with industry standard data encryption and firewall technology. When you send PII to Straddie Online over the Internet, your data is protected by SSL technology to ensure safe transmission.
Security
Once your encrypted personal information is received by our secure server, it is translated back into its original form and stored in our database. Your credit card information is not transmitted over the Internet again.
Credit Card Security Desk
If you are more comfortable with inputting your credit card number over the phone, you can contact us by calling (07) 3415 3044 with your credit card information.
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